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# Allow Etsy buyers to submit Customization multiple times (based on Quantity)


When Etsy buyers purchase **more than one item of the same variant**, Etsy treats it as **one line item** in the order, and only changes the quantity accordingly.

![When buyers add to cart 3 times but same variant, Etsy counts them as one item and just changes the quantity to 3](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_13ga6d3.png =800x423)


Teeinblue could only generate **one customization link** per order item. And previously, buyers could personalize only one time — even if they bought several.


## ✨ Solutions

###### **The old solution:**

* Etsy will treat the cart items as separate items **when the "Personalization" field are different**
* You can write instructions for buyers to know that if they want to personalize each item separately, they should enter a unique index to the Personalization field before adding the item to cart
![Enter different text in "Personalization" field will separate the cart items](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_1733ra0.png =600x468)
* Then Etsy will save the order as different items, and Teeinblue can generate corresponding customization URLs for each item. Buyers can then personalize and submit customization in each link.


###### The new way:

Now, Teeinblue offers a feature to let buyers **submit personalization multiple times** based on the **quantity **(via the same customization URL).
This means:
* If a buyer purchases **2 or more** of the same variant (e.g. 2 mugs), they can now personalize and submit customization **2 times**.  
* Teeinblue will generate **2 designs** for the same order item.

|| This solution only works with post-purchase personalization (send a customization link to buyers after placing an order). It does NOT work with pre-purchase personalization.

Read this instruction below to know how to use this feature.

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## ⚙️ How to Enable in Teeinblue Portal

1. Login to your Etsy store in Teeinblue **→ Store Settings → General settings** **→ Multiple submissions for Etsy orders** 
2. Toggle on **Allow submitting customization multiple times based on quantity**

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_ovi7qi.png =600x363)

* You can edit the text shown to buyers in **Product Page Content → Customization submit response messages**

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## 🛍 How It Works for Buyers

When buyers open their customization link:

1. The personalization form displays a **quantity index**, e.g. **“1/2”**.  
2. After submitting the first design, a message appears with a **NEXT** button to personalize the next design.  
3. Buyers can repeat the process until they’ve submitted all customizations equal to the order quantity.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_1i35bwx.png =800x397)


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## 📦 Managing Customizations & Fulfillment

After you enable this "Multiple submissions" feature, you'll see a change in your **Orders** page if an Etsy order item has **multiple quantities:** 
![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_kuq7ib.png =800x731)


* Teeinblue will display the same number of customization lines equal to the quantity, each contains different designs that buyers submitted.  
* If a buyer hasn’t submitted a design yet, that customization line will show the status **“Missing.”**

When there's a missing customization, you can:
* Re-send the customization URL to the buyers so they can finish their remaining designs.  
* Or, if your buyer wants to use the **same design for all quantities**, you can click **“Reuse other customization”** to duplicate an existing design.


### 🔄 Fulfillment Rules

When this feature is enabled:
* The order must have **a completed design for every quantity** before you can send it to fulfillment.  
* If any customizations are missing, Teeinblue will show a warning and block fulfillment.

When sending to fulfillment:
* Teeinblue automatically **splits the order item into multiple items**, each with its own design, ensuring every piece is printed correctly.