> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Artwork Errors & Resolutions

# 1. Can't save Artwork
* **Reason 1**: Forget to set the Artwork name → **Solution**: Always remember to set the Artwork name

* **Reason2**: Artwork size exceeds 12000x12000px → **Solution**: Set a lower width x height (should be the same as the printarea size)

* **Reason3**: One layer exceeds 32MB → **Solution**: Import layer with a lower file size 

* **Reason4**: One layer dimension exceeds 12000x12000px → **Solution**: Set a lower width x height for the wrong layer

| You can reduce file size with tools like [tinyjpg.com](https://tinyjpg.com/), [tinypng.com](https://tinypng.com/)

# 2. Artwork looks blurry in app 
* **Reason 1**: The limit max width in the **Advanced Settings** is set below 600px → **Solution**: Set the limit max width from 600 - 800px. Learn more about Advanced Settings [here](https://teeinblue.crisp.help/en/article/artwork-advanced-settings-limit-preview-size-po00ji/).

![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_19do59f.png)

 * **Reason 2**: For some Artworks in vertical align, teeinblue may not detect well enough as the horizontal image. This causes the layer to look blurry. 
→ **Solution**: 
_Step 1: _ Rotate the image horizontally in your device.
_Step 2:_ Upload the layer to Artwork Editor in teeinblue.
_Step 3:_ Rotate the image vertically in the Artwork Editor.

# 3. Can't duplicate Artwork
* **Reason 1**: When you leave the Font Family empty → **Solution**: Choose an appropriate Font Family before saving the original Artwork. 

![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_17gonmu.png)

* **Reason 2**: Too many layers and templates in 1 Artwork → **Solution**: Please wait for 5-10' for the Artwork to load

# 4. Missing clipart category on the personalize option column
* **Reason**: Due to cache, the app may take more time to detect the new clipart category. → **Solution**: Hold _Ctrl+Shift+R_ to reload page

# 5. Icons don't show up to edit Artwork
* **Solution**: Change DNS of your network.