> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Campaign Errors & Resolutions

|| In case you encountered any issue with publishing or updating campaign, here are 2 places that you can try to check the root cause in the first place:

* Navigate to the **Logs** button in your campaign
* Click on the "**VIEW DETAILS"** tag in your campaign

![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/screenshot-2026-09-13-115916_1dworuv.png)


# 1. Can't publish campaign

* **Reason 1**: Artwork hasn't been selected → **Solution**: Select an appropriate artwork 
* **Reason 2**: Artwork contains invalid elements → **Solution**: Go to Artwork Editor > Check the Font Family and Clipart Category to see whether they have been deleted or left empty > Update a new font and clipart 
* **Reason 3**: Product's variant is missing → **Solution**: Go to Product Base > Add at least 1 variant
* **Reason 4**: Too many products and mockup images in one campaign → **Solution**: Add no more than 4 products in one campaign

# 2. Can't delete campaign

* **Reason**: The product is still linked in Shopify 
→ **Solution**: 
*Step 1:* Click Open Campaign
*Step 2:* Unlink Product From Shopify
*Step 3:* Delete Campaign

| Learn more about how to archive/delete campaign [here](https://teeinblue.crisp.help/en/article/how-to-archive-or-delete-a-campaign-1emfijs/)

# 3. Do not show up enough product variants

* **Reason**: Error when syncing data to Shopify
→ **Solution**: 
*Step 1:* Click to edit Product in Campaign
*Step 2:* Unselect 1 variant
*Step 3:* Reselect that variant
*Step 4:* Save variants and close
*Step 5:* Update campaign

# 4. No Preview Image

* **Reason**: Missing printarea
→ **Solution**: 
*Step 1:* Go to Mockup Editor in Campaign
*Step 2:* Add Printarea
*Step 3:* Update Campaign

# 5. Duplicate Artwork Layer

* **Reason**: Missing Default Value in Artwork Editor
→ **Solution**: 
*Step 1:* Go to Artwork Editor
*Step 2:* Click on Advanced Option (in the duplicated layer)
*Step 3:* De-select the Default Value
*Step 4:* Re-select Default Value with a particular clipart

# 6. Some artwork layers don't show up 

* **Reason**: The layers are set to appear only when another layer is chosen
→ **Solution**: 
*Step 1:* Go to Artwork Editor
*​Step 2:* Check if you select this layer as conditional to another layer (this is a feature, not an error)

| Learn more about Condition for Layer [here](https://teeinblue.crisp.help/en/article/add-condition-for-layer-1lrbftu/)

# 7. Reaching the limitation of Shopify

* **Reason**: Here are limitation of Shopify about the number of variants for every site:
* maximum 100 variants for each campaign
* 1000 variants uploaded in total within 24 hours

→ **Solution**:
remove some variants in product base or wait till the next day to publish/update campaign

# 8. Issue about the label of Color and Size

* **Reason**: the name of Color and Size of product bases in that campaign are not the same

→ **Solution**: 
Set the same name for Color and Size of all product bases in the same campaign

# 9. Shopify blocks users from publishing/update campaign

* **Reason**: Clicking on button update/publish campaign too many times within a short time

→ **Solution**: You may need to wait a few hours to update/publish campaign again since Shopify need a gap among requests to update it properly.