> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Chat-box does not show in teeinblue's portal | teeinblue provides live chat service. Please feel free to send us a message if you need any assistance! ![Our live chat service](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1rt4kak.png) --- If you cannot find our Chatbox inside teeinblue portal, please give the following methods a try: ### 1. Unblock popup windows in browser By default, Google Chrome blocks pop-ups from automatically showing up on your screen, which might also block the Chatbox. When a pop-up is blocked, the address bar will be marked Pop-up blocked: ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_ewmkgc.png) If you see that icon, follow the steps below to unblock: ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_192tuoh.png) For more instructions, visit [this article](https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DAndroid). ### 2. Disable all extensions Some browser extensions, especially Ad-block, tend to block all pop-up contents. The Chatbox might work as a pop-up module which is blocked by your current extensions. **Try disabling all (or one by one) of your extensions** and reload our app. Or you can add teeinblue portal to your whitelist. In this example, I will use **Adblock Plus** on **Google Chrome** as an example: **Step 1. ** On your Browser Bar, click on **Extension Icons > Adblock Plus free ads blockers > Options ** ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_19nzwbc.png) **Step 2.** In the `Allowedlisted websites` tab, you can add `portal.teeinblue.com` there. ![Adding teeinblue portal to your exception list](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_6qstdn.png) **Step 3.** Go back to the teeinblue portal and refresh the page again! Alternatively, you can simply click on the Adblock icon on your tab bar, then disable it on your current website: ![Disabling Ad-block on teeeinblue's portal](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1gi1j6r.png) After that, please refresh the page again, and the Chatbox should show up. ### 3. Manually activate the Chatbox If the Chatbox does not show up by default. You can try manually opening it here: ![Manually opening up the Chatbox](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1x1n28v.png) ### 4. Disconnect from your current VPN connection Since VPN encrypts your connection to a proxy server, then connect said server to teeinblue, it might have some conflicts with the Chatbox. In this case, you can try disabling your VPN, then open the browser again to connect to teeinblue portal to see if it solves the issue. ![Disconnect from your current VPN server](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1o90xdk.png) ### 5. Clear all storage and site data | Your browser tends to hold onto information, and over time this can cause problems with logging in to or loading websites. It is always a good idea to clear out your cache, or browser history, and clear cookies on a regular basis. Deleting site data, such as cache and cookies, is helpful for when a site is misbehaving. However, removing all site data in Google Chrome will sign you out of every website. Here’s how to delete data from teeinblue portal only. The following steps will be applied to **Google Chrome browser** **Step 1**. Login to your teeinblue portal on your browser **Step 2.** Click on the menu icon in the top-right corner and then select More tools > Developer tools (or you can press the keyboard shortcut Ctrl+Shift+i [Windows and Chrome] and Cmd+Option+i [macOS] to open Developer tools). ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_p6cv3d.png) **Step 3.** After the pane opens, click the **Application** tab. If you don’t see the option, click the **>>** icon to reveal any hidden tabs and then click **Application**. ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_12p0f31.png) **Step 4.** Once the tab opens up, click **Storage** tab and then select **Clear Site Data** in the right panel. ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1656j74.png) **Step 5.** After you click **Clear Site Data** all data stored on your computer for teeinblue portal will be deleted, and you will be signed out immediately. In order to re-access your account, you will need to log in to the website with your login information. ### 6. Remove Firewall Our chatbox service is including [HSTS](https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security) to ensure the best security level compliance. In few cases, companies as using Firewall, Proxies that replace the default certificate with a custom one. If you are using **Fortinet** or a **Fortigate** you might be impacted. **How to check this?** * Go to https://client.relay.crisp.chat/ * If everything is working properly, you should see: `{"code":0,"message":"No Operation"}` If you see a SSL issue or a security alert, you might be impacted by a Firewall. In this case, ask your network administrator to Whitelist our service. --- | If all the mentioned methods do not work, please send us an email to contact@teeinblue.on.crisp.email