> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to auto-send customization links to Etsy buyers



By default, Etsy’s latest API does **not provide buyer’s email address**.  
This means Teeinblue does not have access to buyers’ emails directly, and sellers would normally need to **copy the buyer’s email from Etsy** and **paste it into Teeinblue** to send the customization link.  

To avoid this manual step, Teeinblue offers some alternative methods below. using** auto-forwarding of Etsy’s order notification emails.**  
1. [Method 1: Read buyer's email from the Personalization field](#1-method-1-read-buyers-email-from-the-personalization-field)
2. [Method 2: Auto-forward Etsy' order notification emails to Teeinblue](#1-method-2-auto-forward-etsys-order-notification-emails)


# Method 1: Read buyer's email from the Personalization field

## 🚀 How It Works  

1. You write an instruction for buyers to leave their email in the Personalization field on Etsy
2. When an order comes in, Teeinblue extracts the buyer's email from the Personalization field, and updates it into Teeinblue’s system.  
3. Once updated, Teeinblue can **auto-send the customization link** to your buyer based on the buyer's email in the notification.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_16s0dxs.png =800x288)


## 🛠️ Step-by-Step Setup

* Login to your Etsy store in Teeinblue **→ Store Settings → General settings**
* In the **Collect Etsy's Personalization data** section, select **Personalization data type = Buyer's email**
![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_1kddsax.png =800x304)

---

# Method 2: Auto-forward Etsy's order notification emails

## 🚀 How It Works  

1. When you receive a new order, Etsy sends you an email with the subject: **“You made a sale on Etsy”**

![Etsy's order notification email](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_1pmjdxv.png =800x420)

2. You set your email service to **auto-forward** that email to: **services@teeinblue.com**  
3. Teeinblue automatically reads the forwarded email, extracts the buyer’s email address, and updates it into Teeinblue’s system.  
4. Once updated, Teeinblue can **auto-send the customization link** to your buyer based on the buyer's email in the notification.

| You can also use this method to collect Shipping address (if Teeinblue can't auto-sync shipping address from Etsy Orders).


## 🛠️ Step-by-Step Setup

1. **Enable Auto-forward in Your Email Service  **
Most email providers (Gmail, Outlook, Yahoo, etc.) support auto-forwarding.  
* Go to your email settings  
* Find **Forwarding rules / Filters**  
* Create a new rule with the condition:  **Subject = "You made a sale on Etsy"**  (it may be in different languages per country) AND (optional) **From = "transaction@etsy.com"**
![Example condition in Gmail](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_5dnexk.png =600x340)

* Set the action: **Forward to services@teeinblue.com**  
![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_16yl82u.png =600x392)

Check instructions to enable Auto-forward in some popular email providers:
* [Gmail](https://support.google.com/mail/answer/10957?hl=en)
* [Outlook](https://support.microsoft.com/en-gb/office/turn-on-automatic-forwarding-in-outlook-7f2670a1-7fff-4475-8a3c-5822d63b0c8e)
* [Zoho](https://www.zoho.com/mail/help/email-forwarding.html)
* [iCloud](https://support.apple.com/en-vn/guide/icloud/mm6b1a3960/icloud)


2. **Wait for Teeinblue's verification**
Your email provider will send a verification email to our email services@teeinblue.com. After we verify the forwarding action, your provider can start forwarding to us.


3. **Verify Forwarding works**
* Place a test order on Etsy  
* Check your outbox email to confirm the notification email was forwarded to **services@teeinblue.com**  
* Check Teeinblue Portal → Orders to see if the buyer’s email is updated automatically  
![](https://storage.crisp.chat/users/helpdesk/website/-/6/0/8/5/6085dc2a7293d800/image_1s4mcfy.png =800x440)


**Note**: This method does **NOT violate Etsy’s policy**:  
* Normally, sellers manually copy & paste buyer emails into Teeinblue to send customization links  
* With auto-forward, Teeinblue simply automates that process on your behalf  
* Teeinblue is an **Etsy-approved app** for sending emails that allow buyers to personalize their products after purchase  


| Contact us via live chat or email **support@teeinblue.com** if you need help.



---

# Method 3: Integrate with Make.com

Coming soon.