> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to uninstall teeinblue completely

| As of the end of 2023, we use `Theme app extension` to render Teeinblue on installed Themes. When installed, Teeinblue no longer adds any snippets or scripts to your published theme. If you installed Teeinblue before that time, and when you uninstall Teeinblue, there might still be some left-over codes inside your Theme.  This is a very common phenomenon for Shopify apps. The reason is that when you delete an app, it instantly loses access to your Store, so we cannot clean up the codes there. 

||| Make sure that you consider app billing cycles when you plan to uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it. [Source](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#:~:text=Recurring%20app%20charges%20are%20generated,two%20after%20you%20install%20it.).

||| If you wish avoid charging fee during Trial Period, be sure to uninstall the app before your Trial ends. All billings are handled from Shopify's end. If you find yourself wrongly charged for your cycle, please send us a ticket, we will have a look and issue a refund for you.

The following Article will help you completely remove Teeinblue from your Store.

### Step 1. Uninstall Teeinblue in Apps Page.
Go to your **Shopify Admin > Settings** > **Apps and sales channels** > find the **Teeinblue Product Personalizer** app > click on the **dot icon** button on the right, then select **Uninstall**

![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_i651do.png)

A popup will show up. Please write some reasons why you uninstall **Teeinblue** (it's important to us) and then click **Delete**.

![It would be great if you could provide us a reason for uninstall the App](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1ows1ph.png)

Then, **Teeinblue** will be removed in your Apps list and you will no longer be able to access to Teeinblue.

| All your data are stored in our database system, so you can get them back if you re-install Teeinblue.


### Step 2. Remove the snippets and scripts from the theme.liquid

| This step is no longer needed if you installed Teeinblue Product Personalizer after August, 2023.


You would first need to access your Theme's code.
Please go to your **Shopify Admin > Online Store > Theme > Current Theme > Actions > Edit Code**

![Accessing the Theme's code](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_rvnqar.png)

Normally, we write our snippets in your **theme.liquid** file. You can find it via: **Layout > theme.liquid** file.

![Looking up the left-over snippet](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_jzs7xq.png)

Press **Ctrl + F** to open the search box inside this theme.liquid > type "teeinblue".
There will be some lines containing the word "teeinblue" > **delete those lines**, for example: **{% include 'teeinblue-scripts' %}**

Keep looking for the results there, and **delete all additional results **you see inside **theme.liquid** file

![Deleting additional results](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_b32n0y.png)


### Step 3 (optional). Delete all the additional files in Theme.
Stay still on the "Edit code" page from step above, type "teeinblue" in the search box on the left panel.

![Searching for additional teeinblue files](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1r6gqh2.png)

There are some files including "teeinblue": **teeinblue-scripts.liquid, teeinblue-product-loader.liquid, teeinblue-custom.css, teeinblue-custom.js**
To remove these files, click on each file name > the file will be opened on the right > click on the "Delete" button > confirm Delete.

![Delete the additional files](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_pi0yvz.png)

Once you have successfully deleted these results, all of our left-over codes will be gone.