> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.teeinblue.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support Policy

### Support Time:

* Our working hours are Monday to Friday, 9 AM - 12 AM (GMT+7).
* All conversations will be answered within 20 hours on weekdays. Please feel free to leave your questions via Live Chat or email, and our team will get back to you as soon as possible.

### Support Channel:

* **Live chat in app**

![Live chat in app](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_sifuf1.png)
* If you don't see the live chat in app, please email to support@teeinblue.com

| We don't provide support via personal email or call.

### Support Scope:

###### ✔️ In Scope:
* Provide instruction for a feature or during the setup process;
* Troubleshooting and fix bug;
* Provide updates;
* Customize styles of app (resolution time <= 45 minutes)
* Conflict with other app (resolution time <= 45 minutes)

###### ❌ Out of Scope: 
* Set up a demo artwork/ a campaign;
* Customize styles of app (resolution time > 45 minutes);
* Add or modify a feature (we only update globally for all users);
* Conflict with other app (resolution time > 45 minutes);
* Customize theme;
* Fix or customize other app;
* Provide POD information or resources (cliparts, trend, etc).

| Teeinblue reserves the right to discontinue support for any actions that violate our policies or involve uncooperative, insulting, or abusive behavior toward our app or team.