By default, Etsy’s latest API does not provide buyer’s email address.

This means Teeinblue does not have access to buyers’ emails directly, and sellers would normally need to copy the buyer’s email from Etsy and paste it into Teeinblue to send the customization link.

To avoid this manual step, Teeinblue offers some alternative methods below. using auto-forwarding of Etsy’s order notification emails.

Method 1: Auto-forward Etsy's order notification emails

🚀 How It Works

1. When you receive a new order, Etsy sends you an email with the subject: “You made a sale on Etsy”

2. You set your email service to auto-forward that email to: services@teeinblue.com
3. Teeinblue automatically reads the forwarded email, extracts the buyer’s email address, and updates it into Teeinblue’s system.
4. Once updated, Teeinblue can auto-send the customization link to your buyer based on the buyer's email in the notification.

🛠️ Step-by-Step Setup

1. Enable Auto-forward in Your Email Service

Most email providers (Gmail, Outlook, Yahoo, etc.) support auto-forwarding.

• Go to your email settings
• Find Forwarding rules / Filters
• Create a new rule with the condition: Subject = "You made a sale on Etsy" (it may be in different languages per country) AND (optional) From = "transaction@etsy.com"

• Set the action: Forward to services@teeinblue.com

Check instructions to enable Auto-forward in some popular email providers:

• Gmail
• Outlook
• Zoho
• iCloud

2. Wait for Teeinblue's verification

Your email provider will send a verification email to our email services@teeinblue.com. After we verify the forwarding action, your provider can start forwarding to us.

3. Verify Forwarding works

• Place a test order on Etsy
• Check your outbox email to confirm the notification email was forwarded to services@teeinblue.com
• Check Teeinblue Portal → Orders to see if the buyer’s email is updated automatically

Note: This method does NOT violate Etsy’s policy:

• Normally, sellers manually copy & paste buyer emails into Teeinblue to send customization links
• With auto-forward, Teeinblue simply automates that process on your behalf
• Teeinblue is an Etsy-approved app for sending emails that allow buyers to personalize their products after purchase

Method 2: Integrate with Make.com

Coming soon.

Updated on: 08/09/2025