This article provides details on billing cycles, order definitions, and the specific pricing plans based on when your account was created.

General FAQ

1. How does Teeinblue define a valid order?

A valid order is counted when a customer successfully completes a checkout in Shopify or Etsy for a product launched via Teeinblue. These orders are recorded in your app dashboard’s Usages page.

2. What is a cycle?

Teeinblue uses a 30-day cycle to count orders. A cycle starts on the day you install the app. The order count resets to 0 at the start of each new 30-day cycle. This is separate from the platform's billing cycle.

3. Do I get charged for products not created by Teeinblue?

No. Fees apply only to order items created by Teeinblue. If an order contains both a Teeinblue item and a standard platform item, the fee is only calculated for the Teeinblue item.

4. How does the free trial work?

Accounts receive a 14-day free trial upon the first activation.

• If you uninstall within the trial period, you are not charged.
• Each store is eligible for one trial only. Reinstalling does not reset the trial period.

5. Does Teeinblue count test orders?

Orders marked as "test" are not counted if you use the Shopify Bogus Gateway. Follow your platform's instructions for "Placing a test order" to ensure they are excluded from billing.

6. How are fees handled for different currencies?

If your store uses a currency other than USD, Teeinblue calculates the fee in your local currency and then converts it to USD for billing based on current exchange rates.

7. Why was I charged twice this month?

Shopify manages all billing. Occasionally, Shopify charges the upcoming month in advance. This usually represents:

1. Current Cycle Charge: Your normal monthly subscription.
2. Early Pre-Payment: An advance bill for the next cycle.

It is not a duplicate charge for the same period.

8. Is Teeinblue free for Development stores?

Yes. Development stores can use Teeinblue without a paid plan. Once the store transfers to a live plan, a subscription must be activated.

9. Are Addon Charge products subject to fees?

Yes. All addon items, whether created in Teeinblue or not, are treated as Teeinblue items and are subject to transaction fees.

BLUE PLAN

The applicable Blue plan depends on the date your account was created:

• Accounts created on or after March 3, 2026: You are automatically enrolled in the Blue Plan.
• Accounts created before March 3, 2026: You remain on your Legacy Plan (Starter, Growth, Premium, or Enterprise).

1. What is the Blue Plan?

The Blue Plan is the standard subscription for accounts created starting March 3, 2026.

• Subscription: $49 per 30-day cycle.
• Usage: Monthly transaction fees are calculated based on your total order volume for the cycle. (we begin the calculation after your first 100 orders)

• Stores: One subscription supports unlimited Shopify stores.

2. How do transaction fees work on the Blue Plan?

Transaction fees are calculated as a flat fee per item, and the rate changes based on the tier of your total order volume.

• 1 – 100 orders: $0.00 per item.
• 101 – 1,000 orders: $0.40 per item.
• 1,001 – 10,000 orders: $0.20 per item.
• 10,001+ orders: $0.10 per item.

3. How is billing handled for multiple stores?

When using the Blue Plan across multiple stores, all app charges (subscription and transaction fees) are consolidated and billed through one designated Billing Store.

• Changing the Billing Store: You can change which store is responsible for billing at any time via the Subscriptions page in the app.

• Billing Risks: If the default billing store becomes Inactive (e.g., the store is closed, or the payment method is invalid), Teeinblue will stop working on all connected stores after 3 days.

4. Comparison Table

Information for Legacy Plan Users

1. Can I keep my original plan?

Yes. Merchants with accounts created before March 3, 2026, can stay on their original plans indefinitely. You will not be forced to migrate to the Blue Plan.

Important Note on Deprecation:

Legacy plans (Starter, Growth, Premium, Enterprise) will be deprecated after March 3, 2028.

• After this date, you will no longer see other legacy plans as options to switch to.
• You can remain on your current legacy plan, but if you choose to change plans after this date, you must switch to the Blue Plan.

2. What about Etsy pricing?

Etsy sellers follow a separate pricing structure. Specific details for Etsy integration can be found here

3. Can I switch to the Blue Plan?

Yes. You can upgrade to the Blue Plan via the app settings. Please note: Switching to the Blue Plan is permanent. You cannot return to a legacy plan once the change is made.

4. How do legacy transaction fees work?

Transaction fees for legacy plans are calculated as a percentage of the product price:

• Starter: 1.8% (after 50 free orders).
• Growth: 1.4% (after 350 free orders).
• Premium: 1.0% (after 1,000 free orders).
• Enterprise: 0.8% (after 5,000 free orders).

Updated on: 03/03/2026