How to cancel Teeinblue's subscription

For Shopify stores

For Shopify stores, Teeinblue's app charges are handled by Shopify Billings. App subscription (& transaction fee) will be added to your Shopify Bills each month.

Cancel subscription without uninstalling Teeinblue

Login to your Teeinblue account (make sure you log in to the correct Shopify store)
Go to Pricing page (click on the Plan name button on the sidebar menu, or click on your avatar at the top right corner and click Manage subscriptions)
Click on the "..." button > Cancel subscription

Your subscription will be canceled immediately.

Uninstall Teeinblue from Shopify

Uninstall Teeinblue from Shopify will immediately cancel subscription (After uninstallation, all your designs in Teeinblue will remain intact so you can get it back when reinstalling).

Go to your Shopify admin > Settings

Go to Apps and sales channels > Find "Teeinblue Product Personalizer" app > Hover on it and click on Uninstall button

Select a reason for uninstalling (optional): please write some feedback for us to get better

Click on Uninstall button

There might be some left-over code in your theme, if you wish to remove it all, please follow this instruction: How to uninstall Teeinblue completely

Done. Then Teeinblue will be removed from your store and all subscriptions will be canceled.

For Other Platforms (Etsy, Boundless...)

Unlike Shopify, other platforms don't automatically cancel Teeinblue subscriptions when the app is uninstalled.

Please cancel subscription before uninstalling Teeinblue from your store.

Method 1:

Login to your Teeinblue account (make sure you log in to the correct store)
Go to Pricing page (click on the Plan name button on the sidebar menu, or click on your avatar at the top right corner and click Manage subscriptions)
Click on the "..." button > Cancel subscription

Your subscription will then be scheduled to cancel at the end of your billing cycle.

Method 2

Go to this link & enter your email. The email could be either: (1) your Teeinblue's account email, (2) the admin email of your store, or (3) the email you used when subscribing to our plan.
In the Subscriptions page, find the Active subscription you'd like to cancel
Click on it & click "Cancel subscription" button

Your subscription will be canceled immediately with this method.

If you cannot cancel your subscription, please contact our support team.

Updated on: 29/08/2025

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