Support Policy
Support Time
- Mon - Fri | 2am - 11am UTC (9am - 6pm GMT+7)
- All conversations will be answered within 20 hours (weekdays).
Support Channel
- Live chat in app
- If you don't see the live chat in app, please email to contact@supportmail.teeinblue.com
Support Scope
✔️ In Scope:
- Provide instruction for a feature
- Troubleshooting
- Fix bug
- Provide updates
- Customize styles of app (resolution time <= 45 minutes)
- Conflict with other app (resolution time <= 45 minutes)
❌ Out of Scope:
- Set up a demo, campaign
- Customize styles of app (resolution time > 45 minutes)
- Add or modify a feature (we only update globally for all users)
- Conflict with other app (resolution time > 45 minutes)
- Customize theme
- Fix or customize other app
- Provide POD information or resources (cliparts, trend...)
Updated on: 20/05/2022
Thank you!