Articles on: Getting Started

Support Policy

Support Time

  • Mon - Fri | 2am - 11am UTC (9am - 6pm GMT+7)
  • All conversations will be answered within 20 hours (weekdays).


Support Channel

  • Live chat in app


Live chat in app



We don't provide support via personal email or call.



Support Scope

✔️ In Scope:

  • Provide instruction for a feature
  • Troubleshooting
  • Fix bug
  • Provide updates
  • Customize styles of app (resolution time <= 45 minutes)
  • Conflict with other app (resolution time <= 45 minutes)


❌ Out of Scope:

  • Set up a demo, campaign
  • Customize styles of app (resolution time > 45 minutes)
  • Add or modify a feature (we only update globally for all users)
  • Conflict with other app (resolution time > 45 minutes)
  • Customize theme
  • Fix or customize other app
  • Provide POD information or resources (cliparts, trend...)


Teeinblue reserves the right to discontinue providing support for any users uncooperative, violating, or insulting our app or team.

Updated on: 20/05/2022

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