Articles on: Getting Started

Refund Policy

Subscription Refund

Teeinblue provides a money-back guarantee for first-time users within the initial thirty (30) days after the trial ends. If our apps don’t meet your requirements and haven’t generated any orders for your store yet, you will receive a full reimbursement for the amount paid. You will not be eligible for this reimbursement if you still have our apps running on your store or if you already have an order generated by our apps.

After these initial 30 days, we have no obligation to provide a refund in the following situations:

You have changed your mind about the app.
You subscribed by mistake.
You forgot to cancel your subscription.
You don’t have any sales.
You ask for refunds of prior months.
Your store exceeds the free orders and has been charged a transaction fee for extra orders.

Please note that your uninstall date is different from the billing date. You might still be charged for a full cycle after you uninstall our app because the 30-day billing cycle resets before the uninstall date. In this case, we only refund an amount corresponding to the number of unused days in the last cycle.

Teeinblue does not warrant that the services will be uninterrupted, timely, secure, or error-free. Therefore, we cannot provide a refund or compensation for downtime.

Order Refund

When there’s a technical error coming from Teeinblue that generates a wrong design of a fulfilled order, we will provide a refund ranging from 20% to 50% of the fulfillment cost for that order (varies depending on the severity of the error).

We cannot refund for the following cases:

You set up the product incorrectly.
The customer personalized incorrectly.
The print provider printed the product incorrectly.
The design was generated incorrectly due to a problem with 3rd-party services (Mapbox, Remove background,…).
Orders missing customization (this is an uncontrollable issue and has been reported here).

We highly recommend manually checking each order before sending it to fulfill.

Updated on: 13/11/2023

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