Support Policy

Support Time:

Our working hours are Monday to Friday, 9 AM - 12 AM (GMT+7).
All conversations will be answered within 20 hours on weekdays. Please feel free to leave your questions via Live Chat or email, and our team will get back to you as soon as possible.

Support Channel:

Live chat in app

Live chat in app

If you don't see the live chat in app, please email to support@teeinblue.com

We don't provide support via personal email or call.

Support Scope:

✔️ In Scope:

Provide instruction for a feature or during the setup process;
Troubleshooting and fix bug;
Provide updates;
Customize styles of app (resolution time <= 45 minutes)
Conflict with other app (resolution time <= 45 minutes)

❌ Out of Scope:

Set up a demo artwork/ a campaign;
Customize styles of app (resolution time > 45 minutes);
Add or modify a feature (we only update globally for all users);
Conflict with other app (resolution time > 45 minutes);
Customize theme;
Fix or customize other app;
Provide POD information or resources (cliparts, trend, etc).

Teeinblue reserves the right to discontinue support for any actions that violate our policies or involve uncooperative, insulting, or abusive behavior toward our app or team.

Updated on: 27/08/2026

Was this article helpful?

Thank you!