How to uninstall teeinblue completely

As of the end of 2023, we use Theme app extension to render Teeinblue on installed Themes. When installed, Teeinblue no longer adds any snippets or scripts to your published theme. If you installed Teeinblue before that time, and when you uninstall Teeinblue, there might still be some left-over codes inside your Theme. This is a very common phenomenon for Shopify apps. The reason is that when you delete an app, it instantly loses access to your Store, so we cannot clean up the codes there.

Make sure that you consider app billing cycles when you plan to uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it. Source.

If you wish avoid charging fee during Trial Period, be sure to uninstall the app before your Trial ends. All billings are handled from Shopify's end. If you find yourself wrongly charged for your cycle, please send us a ticket, we will have a look and issue a refund for you.

The following Article will help you completely remove Teeinblue from your Store.

Step 1. Uninstall Teeinblue in Apps Page.

Go to your Shopify Admin > Settings > Apps and sales channels > find the Teeinblue Product Personalizer app > click on the dot icon button on the right, then select Uninstall

A popup will show up. Please write some reasons why you uninstall Teeinblue (it's important to us) and then click Delete.

It would be great if you could provide us a reason for uninstall the App

Then, Teeinblue will be removed in your Apps list and you will no longer be able to access to Teeinblue.

All your data are stored in our database system, so you can get them back if you re-install Teeinblue.

Step 2. Remove the snippets and scripts from the theme.liquid

This step is no longer needed if you installed Teeinblue Product Personalizer after August, 2023.

You would first need to access your Theme's code.

Please go to your Shopify Admin > Online Store > Theme > Current Theme > Actions > Edit Code

Accessing the Theme's code

Normally, we write our snippets in your theme.liquid file. You can find it via: Layout > theme.liquid file.

Looking up the left-over snippet

Press Ctrl + F to open the search box inside this theme.liquid > type "teeinblue".

There will be some lines containing the word "teeinblue" > delete those lines, for example: {% include 'teeinblue-scripts' %}

Keep looking for the results there, and delete all additional results **you see inside **theme.liquid file

Deleting additional results

Step 3 (optional). Delete all the additional files in Theme.

Stay still on the "Edit code" page from step above, type "teeinblue" in the search box on the left panel.

Searching for additional teeinblue files

There are some files including "teeinblue": teeinblue-scripts.liquid, teeinblue-product-loader.liquid, teeinblue-custom.css, teeinblue-custom.js

To remove these files, click on each file name > the file will be opened on the right > click on the "Delete" button > confirm Delete.

Delete the additional files

Once you have successfully deleted these results, all of our left-over codes will be gone.

Updated on: 02/07/2024

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