How to setup Customization Image in your Klaviyo Email Template

The following Article will guide you to set up teeinblue's Customization Image in your Klaviyo Email Template.

STEP 1. Locate the Template you want to edit.

In your Klaviyo Dashboard, you will find a lot of Templates there:

In this particular case, I will use the Abandoned Checkout Reminder Template as an example.

STEP 2. Edit the Template.

Once you have chose your Template, click on the Edit button to begin editing.

STEP 3. Locate the Row containing the Thumbnail Image

After you have clicked on Edit Content, a new Dashboard should appear.
You should begin to locate the Thumbnail Image there.

Please try navigate to: Table > Cell Content > Image > Replace
Once you've located it, continue to click on the Replace button.

STEP 4. Enter the scripts

The original scripts you see there should look like the following:

{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}

Try replacing it with the following scripts:

{% if item.product.properties|lookup:'_customization_image' %}{{ item.product.properties|lookup:'_customization_image' }}{% else %}{% if item.product.properties|lookup:'_customization_id' %}https://cdn.teeinblue.com/customizations/{{ item.product.properties|lookup:'_customization_id' }}.jpg{% else %}{% if item.product.variant.images.0.src %}{{ item.product.variant.images.0.src }}{% else %}{{ item.product.images.0.src|missing_product_image }}{% endif %}{% endif %}{% endif %}

It should like this once you are done:

Be sure to save your settings and you are good to go!

STEP 5. Test your Settings

To see whether if the scripts work, simply click on the Preview button:

STEP 6. Adjust Email Delay Time (Optional)

Additionally, if you want to change the delay time before receiving the email, you can adjust it in the Time delay module of your flow.

Click on the Time delay block in your flow editor (e.g., Wait 4 hours).

Under the Time delay details panel on the left, change the Set time delay value (for instance, set it to 10 Minutes for faster testing).

After 10 minutes or so (depending on your configuration), your test Abandoned Checkout email will be triggered and sent to your inbox.

Updated on: 28/10/2026