1. Can't save Artwork

• Reason 1: Forget to set the Artwork name → Solution: Always remember to set the Artwork name

• Reason2: Artwork size exceeds 12000x12000px → Solution: Set a lower width x height (should be the same as the printarea size)

• Reason3: One layer exceeds 32MB → Solution: Import layer with a lower file size

• Reason4: One layer dimension exceeds 12000x12000px → Solution: Set a lower width x height for the wrong layer

2. Artwork looks blurry in app

• Reason 1: The limit max width in the Advanced Settings is set below 600px → Solution: Set the limit max width from 600 - 800px. Learn more about Advanced Settings here.

• Reason 2: For some Artworks in vertical align, teeinblue may not detect well enough as the horizontal image. This causes the layer to look blurry.
  → Solution:
  _Step 1: _ Rotate the image horizontally in your device.
  Step 2: Upload the layer to Artwork Editor in teeinblue.
  Step 3: Rotate the image vertically in the Artwork Editor.

3. Can't duplicate Artwork

• Reason 1: When you leave the Font Family empty → Solution: Choose an appropriate Font Family before saving the original Artwork.

• Reason 2: Too many layers and templates in 1 Artwork → Solution: Please wait for 5-10' for the Artwork to load

4. Missing clipart category on the personalize option column

• Reason: Due to cache, the app may take more time to detect the new clipart category. → Solution: Hold Ctrl+Shift+R to reload page

5. Icons don't show up to edit Artwork

• Solution: Change DNS of your network.

Updated on: 17/07/2024