1. Can't publish campaign

• Reason 1: Artwork hasn't been selected → Solution: Select an appropriate artwork
• Reason 2: Artwork contains invalid elements → Solution: Go to Artwork Editor > Check the Font Family and Clipart Category to see whether they have been deleted or left empty > Update a new font and clipart
• Reason 3: Product's variant is missing → Solution: Go to Product Base > Add at least 1 variant
• Reason 4: Too many products and mockup images in one campaign → Solution: Add no more than 4 products in one campaign

2. Can't delete campaign

• Reason: The product is still linked in Shopify
  → Solution:
  Step 1: Click Open Campaign
  Step 2: Unlink Product From Shopify
  Step 3: Delete Campaign

3. Do not show up enough product variants

• Reason: Error when syncing data to Shopify
  → Solution:
  Step 1: Click to edit Product in Campaign
  Step 2: Unselect 1 variant
  Step 3: Reselect that variant
  Step 4: Save variants and close
  Step 5: Update campaign

4. No Preview Image

• Reason: Missing printarea
  → Solution:
  Step 1: Go to Mockup Editor in Campaign
  Step 2: Add Printarea
  Step 3: Update Campaign

5. Duplicate Artwork Layer

• Reason: Missing Default Value in Artwork Editor
  → Solution:
  Step 1: Go to Artwork Editor
  Step 2: Click on Advanced Option (in the duplicated layer)
  Step 3: De-select the Default Value
  Step 4: Re-select Default Value with a particular clipart

6. Some artwork layers don't show up

• Reason: The layers are set to appear only when another layer is chosen
  → Solution:
  Step 1: Go to Artwork Editor
  ​Step 2: Check if you select this layer as conditional to another layer (this is a feature, not an error)

7. Reaching the limitation of Shopify

• Reason: Here are limitation of Shopify about the number of variants for every site:
• maximum 100 variants for each campaign
• 1000 variants uploaded in total within 24 hours

→ Solution:
remove some variants in product base or wait till the next day to publish/update campaign

8. Issue about the label of Color and Size

• Reason: the name of Color and Size of product bases in that campaign are not the same

→ Solution:
Set the same name for Color and Size of all product bases in the same campaign

9. Shopify blocks users from publishing/update campaign

• Reason: Clicking on button update/publish campaign too many times within a short time

→ Solution: You may need to wait a few hours to update/publish campaign again since Shopify need a gap among requests to update it properly.

Updated on: 29/07/2024