If you're planning to sell digital download (which means sending order designs for customers to download), you can use 3rd-party software to read Shopify orders and send the Teeinblue's design to customers automatically.

Basically, this is how it works:

• When an order is created, Teeinblue adds the URL of order design to the Line item properties of each order item in Shopify Orders (make sure you've selected the "Line item property" option in Teeinblue's General settings > Add order design URL to Shopify Orders).
• A 3rd-party software will read the latest Shopify Orders and take the order design in the Line item properties to send to your customers' emails automatically.

Therefore, to make sure the design is ready to be sent to your customers, you should:

• Add a delay for your 3rd-party tool to read the order a few minutes after it's created.
• Or use the action "Mark as fulfilled" to trigger the 3rd-party tool.

In this article, we'll help you guys setup ++ Make (formerly Integromat) ** ++ to do that.

This software helps you create automation flow between multiple platforms. It offers Free plan for you to get started, you can check out make.com website and register.

Before getting started, make sure you've created a Make account.

STEP 1. Create a new scenario

• After registering, go to your account and click on Scenarios page.
• Click on Create scenario button.

STEP 2. Configure "Shopify" module to get orders from Shopify

2.1. Add the "Shopify" module

• Click on + button ➝ search and click to add Shopify module.
• Choose Watch orders option.

2.2. Create a new Shopify connection

*You might skip this step if you've already connected.

• Click Add and enter your Shopify domain to connect with your Shopify account. You will need to install Make app to your Shopify store (For more instruction of this step, please follow this Make instruction: link).
• To ensure Make can retrieve hidden properties (like the _tib_design_link), your connection must have the correct permissions.

• Connection: select the Shopify connection you've just created in step 2.2.
• Limit: based on your demands (it's the maximum number of orders enter this scenario at a time)

STEP 3. Fetch Item Properties via GraphQL API

Shopify hides certain properties (like _tib_design_link`) from standard webhooks. We need to actively request them.

1. Add another Shopify module right after Watch Orders
2. Choose the Make a GraphQL API call

3. Connection: Select the exact same connection you used in Step 2.
4. Query: Copy and paste the code below into the Query field:

query getTeeinblueProperties($id: ID!) {
  order(id: $id) {
    name
    displayFinancialStatus
    displayFulfillmentStatus
    lineItems(first: 10) {
      edges {
        node {
          name
          variant {
            title
          }
          customAttributes {
            key
            value
          }
        }
      }
    }
  }
}

4. Click Advanced settings, scroll down to Variables
5. Variables input format: Choose Array (Simple)
6. Click Add variable

• Key: id
• Value: click and map the ID (the Order ID looking like gid://...) from the previous Shopify (1) - Watch orders module.

STEP 4. Run the scenario once & Set up a Filter

4.1. Run the scenario once

1. Right-click on the Shopify - Watch orders module and select Choose where to start

2. Choose Choose manually to pick a specific recent order) and click Save.

3. Temporarily close any settings panel and click the Run once button at the bottom left. (Note: If Make.com shows a warning pop-up saying "You're not using the data generated by this module", simply click Run anyway ).
4. Wait for the modules to turn green. Now, Make.com has successfully fetched an old order, and all the hidden variables will be visible for you to select in the next steps!

4.2. Setup a Filter

Add the first "Iterator" module

1. Click on Flow Control (under Tools) ➝ choose Iterator module to add it to the scenario. It'll show as "Iterator (2)".

2. Link the Iterator to the Shopify - Make a GraphQL API call module

Now, click the wrench icon on the dotted line right after the GraphQL module ➝ Set up a filter. Follow one of these two cases:

Follow one of these two cases:

++ Case 1: Trigger when a new order is created: ++  all new orders will automatically enter the flow to send an email.

With this way, all steps are automatic so you don't have to do anything, but you won't have a chance to review the orders.

• Condition 1: Expand the Body folder -> data -> order from the GraphQL module, and select displayFinancialStatus.
• Text operators: Equal to (case insensitive)
• Type: PAID

++ Case 2: Trigger when an order is fulfilled: ++  mark orders as fulfilled to make them enter the flow.

With this way, you can review the orders, but you will have to manually mark an order as FULFILLED in order to send an email.

1. Condition 1:

• Expand the Body folder -> data -> order from the GraphQL module, and select displayFinancialStatus.
• Text operators: Equal to (case insensitive)
• Value: PAID.

Click Add AND rule

2. Condition 2:

• Expand the Body folder -> data -> order from the GraphQL module, and select displayFulfillmentStatus.
• Text operators: Equal to (case insensitive)
• Value: FULFILLED.

STEP 5. Extract orders with "Iterator" module

5.1. Set up the "Iterator":

• Click on the Array field ➝ map the following path from the GraphQL module: Body -> data -> order -> lineItems[]

This will help get a list of each line items in Shopify Order.

5.2. Add & set up the second "Iterator" module ("Iterator (4)"):

• Add a new Iterator module, it'll show as Iterator (4), and link it to the Iterator (3).
• In the Array field ➝ click to add the customAttributes[] from Flow control (2) - Iterator

(optional) STEP 6. Filter "Digital download" orders

Skip this step if all of your Teeinblue orders are for digital downloads.

6.1. Add an additional option in Teeinblue

• In your artworks, add an Additional Option for customers to choose Yes or No for Digital download. You can also use Addon Charge to charge extra for the digital version.

• Must enable the Show customization data on cart/checkout to add the customers' selection to Line item property.

6.2. Add a filter between "Iterator (3)" & "Iterator (4)" to only process order items having "Digital download" = "yes":

• Click on the wrench icon between the 2 modules ➝ Set up a filter

1. Condition 1 (Check the Key):

• In the first empty field, manually type: {{join(map( then click to select the customAttributes[] array from Iterator (3). Continue typing: ; "key"); ", ")}}
• The final format should look exactly like this: {{join(map(3.customAttributes; "key"); ", ")}}
• Text operators: Select Contains (case insensitive)
• Value: type digital

Click Add AND rule

2. Condition 2 (Check the Value):

• In the first empty field, manually type: {{join(map( then click to select the customAttributes[] array from Iterator (3). Continue typing: ; "value"); ", ")}}
• The final format should look exactly like this: {{join(map(3.customAttributes; "value"); ", ")}}
• Text operators: Select Contains (case insensitive)
• Value: type yes

STEP 7. Get Teeinblue's design URL & Merge data

7.1. Add a "Text aggregator" module

• Click on Tools (under Tools, next to Flow control) ➝ choose Text aggregator module to add it.

• Link it with the Iterator (4)

7.2. Add a filter between "Text aggregator" & "Iterator (4)" to get the correct URL

• Click on the wrench icon between the 2 modules ➝ Set up a filter ➝ Add a condition
• Condition: choose the Key from the Flow control (4) - Iterator
• Text operators: Contains (Case insensitive)
• Value: _tib_design_link

7.3. Enter Text aggregator's configuration

• In the Source module field, select the Iterator Iterator (4)

This will help merge the design URLs of the line items from the same order to one email.

• Click on the Text field and enter:

{{if(contains(4.key; "tib_design_link"); if(contains(4.value; ".pdf"); "<a href='" + 4.value + "'>Click to download design</a><br>"; "<img src='" + 4.value + "' width='500'><br>"); if(contains(4.key; "customization_image"); "<img src='" + 4.value + "' width='500'><br>"; ))}}

Logic:

Make.com will check the property name (key).

• If the property contains tib_design_link (like _tib_design_link_1)
• OR customization_image (like _customization_image), it will automatically wrap the URL (value) inside an HTML <img> tag to display the image.

-> The output of this Text Aggregator will be a single block containing all formatted image links

7.4. Add a second "Text Aggregator" module (To Merge Products):

This is where you will retrieve the Product Name! Drag and drop another Text Aggregator module right after the first one.

• Source Module: Select Iterator [3].
• Text: Copy and paste the snippet below. Replace [Product name] by mapping the name variable from Iterator (3), and replace [Text] by mapping the text output variable from the first Text Aggregator.

<b>Product:</b>[Product name]<br>
[Test]<br>

(optional) STEP 8. Add a delay (only for Case 1 - Trigger when a new order is created)

Skip this step if following case 2 - Trigger when an order is fulfilled

Because it'll take a few minutes for Teeinblue's design to be generated, you should add a delay in sending the design URL to your customers to make sure the image is ready when your customers receive the email.

• Click on Tools ➝ add Sleep module & connect it with Text aggregator module.
• Enter the number of seconds you want to delay (recommend 60).

STEP 9. Filter if no design URL

Skip this step if all of your Teeinblue orders are for digital downloads.

Add a filter between the Tool & Sleep module (or the final Email module in Step 10 if you don't use the Sleep module):

• Click on the wrench icon between the 2 modules ➝ Set up a filter, Add a condition:
• Condition: choose the Text from the Tool module.
• Basic operators: Exists

STEP 10. Set up email

10.1. Add an email service module (Email, Gmail, ...)

To send an email to your customers, you'll need a sender email. Depends on the email service of that sender email, choose a module of that email service. In this example, we'll use "Gmail".

• Click on Add another module ➝ search and add an email service.

• Choose Send an email option.

• Link it with the previous module (Sleep module or Text aggregator if you skip step 8).

10.2. Create a new Mail connection

*You might skip this step if you've already connected.

• Click Add ➝ enter a name for the connection ➝ choose your mail account to authorize and connect.
• For more instruction of this step, please follow this Make instruction:
• Mail module: link
• Gmail module: link

10.3. Enter Mail's configuration

• Connection: select the Email connection you've just created.
• To: search and select the Customer: Email from Shopify (1) - Watch orders

• Subject: enter a subject for the email. Recommend adding the Order number from Shopify (1) - Watch orders so your customers can recognize their order.

• Content: type your email content. And remember to add the Text from Text aggregator - it's the text you created in step 5, which contains the design URL ("Value").

All done! Then you can enable and schedule for this scenario (In Free plan, the minimum time is 15mins, you can upgrade to a higher plan to shorten this schedule).

Remember:

• If you follow case 1: all new orders will enter the flow automatically.
• If you follow case 2: you must mark orders as fulfilled to make them enter the flow.

A complete scenario will look like this:

Updated on: 23/04/2026