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Campaign Errors & Resolutions

In case you encountered any issue with publishing or updating campaign, here are 2 places that you can try to check the root cause in the first place:




1. Can't publish campaign


  • Reason 1: Artwork hasn't been selected → Solution: Select an appropriate artwork
  • Reason 2: Artwork contains invalid elements → Solution: Go to Artwork Editor > Check the Font Family and Clipart Category to see whether they have been deleted or left empty > Update a new font and clipart
  • Reason 3: Product's variant is missing → Solution: Go to Product Base > Add at least 1 variant
  • Reason 4: Too many products and mockup images in one campaign → Solution: Add no more than 4 products in one campaign


2. Can't delete campaign


  • Reason: The product is still linked in Shopify
    Solution:
    Step 1: Click Open Campaign
    Step 2: Unlink Product From Shopify
    Step 3: Delete Campaign


Learn more about how to archive/delete campaign here


3. Do not show up enough product variants


  • Reason: Error when syncing data to Shopify
    Solution:
    Step 1: Click to edit Product in Campaign
    Step 2: Unselect 1 variant
    Step 3: Reselect that variant
    Step 4: Save variants and close
    Step 5: Update campaign


4. No Preview Image


  • Reason: Missing printarea
    Solution:
    Step 1: Go to Mockup Editor in Campaign
    Step 2: Add Printarea
    Step 3: Update Campaign


5. Duplicate Artwork Layer


  • Reason: Missing Default Value in Artwork Editor
    Solution:
    Step 1: Go to Artwork Editor
    Step 2: Click on Advanced Option (in the duplicated layer)
    Step 3: De-select the Default Value
    Step 4: Re-select Default Value with a particular clipart


6. Some artwork layers don't show up


  • Reason: The layers are set to appear only when another layer is chosen
    Solution:
    Step 1: Go to Artwork Editor
    ​Step 2: Check if you select this layer as conditional to another layer (this is a feature, not an error)


Learn more about Condition for Layer here


7. Reaching the limitation of Shopify


  • Reason: Here are limitation of Shopify about the number of variants for every site:
  • maximum 100 variants for each campaign
  • 1000 variants uploaded in total within 24 hours


Solution:
remove some variants in product base or wait till the next day to publish/update campaign


8. Issue about the label of Color and Size


  • Reason: the name of Color and Size of product bases in that campaign are not the same


Solution:
Set the same name for Color and Size of all product bases in the same campaign


9. Shopify blocks users from publishing/update campaign


  • Reason: Clicking on button update/publish campaign too many times within a short time


Solution: You may need to wait a few hours to update/publish campaign again since Shopify need a gap among requests to update it properly.

Updated on: 29/07/2024

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