Order design cannot be generated
There are cases when you will find that the Order Design is not rendered inside your Order Page.
There might be a lot of reasons for this issue. In this article, we will guide you through each case and how to resolve it.
Continue reading to find each case and how to resolve it below.
CASE 1. No query results for model [App\ArtworkVersion]
Reason: Outdated Artwork version. This can potentially happen when you update the Artwork on an on-going Campaign, and the order was created with an outdated artwork version.
CASE 2. Line item cannot generate design File not found at path: .../fonts/...
Reason: The Custom Font you are using have been deleted.
CASE 3. Line item cannot generate -- find not found at path: .../cliparts/...
Reason: The particular Clipart the Customer chose had been deleted.
CASE 4. Order design cannot be generated because no artwork found for the selected printarea
REASON 1 - No Artwork selected for the Printarea.
REASON 2. - You have added a new Printarea, or change into a totally new Product Base.
CASE 5. Order doesn't have design & Customization_id is empty
Reason: There might be a conflict between the application and your Theme which makes the customization data is not recorded.
CASE 6. Line item cannot generate design unable to extend cache '': File too large @ error/cache.c/OpenPixelCache/3900
Reason: Artwork Layers is way too large, overlapping its actual size.
CASE 7. App\Jobs\GenerateOrderItemArtwork has been attempted too many times or run too long. The job may have previously timed out.
Reason: The order might accidentally stuck on our queue system.
12000 x 12000
pxUpdated on: 09/09/2022
Thank you!