Order Details
On Orders list, click on Order number or View button (eye icon) to go to Order details.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1t9ywfg.png)
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_vhyum.png)
On the left is the details of the order item. On the right is the Customer information.
Order number: The first one is Order ID in Shopify. The one in ( ) is order ID in teeinblue data.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1c6wzi0.png)
Navigation Arrows: Go to Previous/Next order.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_lgfl.png)
Order Items (number): show number of items in this order.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_k65vul.png)
Export button: to export this order to CSV (in General template).
Confirm & Send to fulfill button: Directly send order to fulfillment provider. Works for integrated fulfillment.
Read: Send orders to Fulfillment providers.
Edit order button: edit Shipping address and note. It will update changes to order in Shopify.
Campaign: click to go to campaign details
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1ajl6pn.png)
Variant details: the variant customer selected
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_hdy31m.png)
POD service: the provider name which this product belongs to
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_vmh3cf.png)
Shopify fulfillment status: the status of order in Shopify
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1nzv3y3.png)
Price & quantity:
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_xeoy1n.png)
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1ue09ba.png)
View customization: Show personalized options that has been chosen by customer.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_11iy3lb.png)
Edit customization: Show the personalization form to re-select options.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1wgbbjt.png)
Click "Save" to save the new customization.
And click "Re-generate" button to update new changes to the order design.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_yb4cae.png)
You cannot edit orders that are sent to fulfillment.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1hs2zoa.png)
Artwork name:
Printarea key and size (width - height): Click to edit if necessary. After editing a printarea size in Product base, you should click "Re-generate" button to render the artwork in the new print-area size.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_5azwpj.png)
Download button: Click to open design url in a new tab.
Re-generate design button: Refresh to update the latest changes when editing customization, editing artwork or printarea.
Upload custom design: in case you need to re-design order in photoshop, then you can replace the new design by 2 ways:
- Upload design file directly from computer (the image will be uploaded to teeinblue's server and have a URL from teeinblue)
- Or, Upload from image URL (recommended since our server is limited file size to 64MB)
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_2eu822.png)
- In case you have changed anything in artwork, click on this 3 dots button > click on "Upgrade artwork version" to update the latest version for that artwork:
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_el2wp3.png)
You can upload your image to Shopify Settings / Files to get the image URL.
Confirm & Send to fulfill: Directly send order to fulfillment provider. Works for integrated fulfillment.
Read: Send orders to Fulfillment providers.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1t9ywfg.png)
View details
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_vhyum.png)
On the left is the details of the order item. On the right is the Customer information.
Order number: The first one is Order ID in Shopify. The one in ( ) is order ID in teeinblue data.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1c6wzi0.png)
Navigation Arrows: Go to Previous/Next order.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_lgfl.png)
Order Items (number): show number of items in this order.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_k65vul.png)
Export button: to export this order to CSV (in General template).
Confirm & Send to fulfill button: Directly send order to fulfillment provider. Works for integrated fulfillment.
Read: Send orders to Fulfillment providers.
Edit order button: edit Shipping address and note. It will update changes to order in Shopify.
Campaign: click to go to campaign details
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1ajl6pn.png)
Variant details: the variant customer selected
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_hdy31m.png)
POD service: the provider name which this product belongs to
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_vmh3cf.png)
Shopify fulfillment status: the status of order in Shopify
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1nzv3y3.png)
Price & quantity:
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_xeoy1n.png)
Edit customization
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1ue09ba.png)
View customization: Show personalized options that has been chosen by customer.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_11iy3lb.png)
Edit customization: Show the personalization form to re-select options.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1wgbbjt.png)
Click "Save" to save the new customization.
And click "Re-generate" button to update new changes to the order design.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_yb4cae.png)
You cannot edit orders that are sent to fulfillment.
Order design
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1hs2zoa.png)
Artwork name:
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_1sahhl4.png)
Printarea key and size (width - height): Click to edit if necessary. After editing a printarea size in Product base, you should click "Re-generate" button to render the artwork in the new print-area size.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_5azwpj.png)
Download button: Click to open design url in a new tab.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_xi3c6z.png)
Re-generate design button: Refresh to update the latest changes when editing customization, editing artwork or printarea.
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_a890yc.png)
Upload custom design: in case you need to re-design order in photoshop, then you can replace the new design by 2 ways:
- Upload design file directly from computer (the image will be uploaded to teeinblue's server and have a URL from teeinblue)
- Or, Upload from image URL (recommended since our server is limited file size to 64MB)
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_2eu822.png)
- In case you have changed anything in artwork, click on this 3 dots button > click on "Upgrade artwork version" to update the latest version for that artwork:
![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_el2wp3.png)
You can upload your image to Shopify Settings / Files to get the image URL.
Confirm & Send to fulfill: Directly send order to fulfillment provider. Works for integrated fulfillment.
Read: Send orders to Fulfillment providers.
Updated on: 15/05/2024
Thank you!