What's difference?

This function allows you to view, edit, and fulfill your orders more easily.

Key feature: Sending to fulfill multiple orders at once.

Other changes include:

• Order item is listed as individual row
• Edit artwork details right on tables
• Can combine orders by shipping address to send at once
• View and edit order statuses
• Only show orders from the current store (not multiple stores like old version)

Let us take a look at the following case:

Assuming that a customer places an order containing a mug. After purchasing, he sees another mug on your website and makes another purchase. Both mugs are fulfilled by CustomCat. Normally, you will need to send 2 different orders created just for one customer to Customcat. It will charge you twice the production and shipping cost. Also, it will be a headache for you to keep track of this customer and his orders.

With our years of experience with hundreds of sellers, we proudly introduce this feature that will help you solve this issue.

Now, when using this Bulk Fulfill feature, our app will automatically find, among the orders you selected, and combine all orders with the same Fulfillment Shipping Method, First Name, Last Name, Address, Zip code, and Phone Number, then send them to fulfillment as one order. Otherwise, you will be charged twice for the shipping fee.

🤯 This will greatly help you save shipping fees for fulfillment services with orders come from the same customer.

It can be overwhelming when you first see this menu. Please continue reading to find out the meaning of each status and the function of each menu.

About Status terminologies

Order status:

• Generating: Order is placed, the design is in queue for rendering
• Ready: All info correct, designed generated, ready to be sent
• Processing: The Order is being sent to your Supplier
• Sent: Order is sent successfully to fulfillment services
• Error: Fail to send to fulfillment, need to check again
• Fulfilled: Order is fulfilled and out for delivery

Others:

• Paused: Used when you want to pause a Ready order to not send to fulfillment services yet.
• Unknown: Order created before this feature is released, do not have any status
• Archived: Used when you want to temporarily remove an order that you no longer concerns about from the All orders list

About Table terminologies

1. #Number
   Order number. Lines that share the same Number indicate that they are from the same order
   
2. TIB Status
   The current status of your order as explained from the previous section

3. Campaign
   The name of your Campaign set in teeinblue
   
4. Payment
   Order payment status
   
5. Store status
   The status of your orders on Shopify

6. Quantity
   The quantity of that line item ordered
   
7. Product
   The product base
   
8. Color
   The color variant of ordered product
   
9. Size
   The size variant of ordered product
   
10. Fulfill to
    The fulfillment services of your choosing

11. Order design 1
    The Artwork that is connected to your Campaign
    
12. Order design 2
    The Artwork that is connected to your Campaign
    
13. Order design 3
    The Artwork that is connected to your Campaign
    
14. Fulfillment Shipping method
    Name of shipping method that use for fulfillment

15. Shopify SKU
    A unique ID for a variant. This information is stored on Shopify

16. Fulfilled SKU
    The unique SKU for a variant. Must be matched with your fulfillment service's SK

17. Customer info: Your customers' information. Please make sure all the necessary information are entered in order to fulfill your orders

• First name
• Last name
• Email
• Phone
• Company
  

18. Shipping information: The shipping information of your customers. Please make sure all the necessary information are entered in order to fulfill your orders

• Address 1
• Address 2
• City
• State
• State Code
• Country
• Country Code
  

19. Processed at
    The time your orders are processed
    
20. Last update
    The time your orders were last updated
    
21. Action (Created at)
    Shows the time when an order was created
    
22. Action (Pencil icon)
    Edit customization
    
23. Action (Clock icon)
    Shows activity logs of your order activity history

About Order Table

How it works

In this "Bulk Fulfill" section, you will see one main table (All items) and 9 other individual tables. You will be able to use these tables to quickly look up, view, manage, and edit any order item you want.

Some featured notices:

1. The individual order item is showed on a singular row.
2. Order items with same number ID belongs to same order.
3. Orders will automatically be moved to their corresponding table based on their status.

All items

• Show all orders that are placed by customers.
• You will be able to mass edit fields
• Track the statuses as listed above

Ready to fulfill

• Show all orders that are ready to be fulfilled
• You will be able to mass fulfill, archive, pause selected items
• Items will be moved to other sections according to your choices

• You can choose to pause an item, by using the Change Status button:

• If you choose to pause an item, you will be able to enter a reason for pausing said item:

Items paused

• Items that are Ready but not sent yet to fulfillment services for whatever reasons. (wrong design, payment has not been made, etc.)
• You will be able to view and unpause and continue to send to fulfillment services

Notes:

• When you're ready to continue fulfilling these orders, you can select them as mark them as ready to fulfill.
• When an item is marked as ready to fulfill, it will be moved back to Ready to fulfill you will have to continue to fulfill it from there.

Items have error

• When an order is on Ready status and sent to fulfillment services, but has an error, will be showed here.
• You can re-validate information, mass edit, and try sending it to fulfillment services again

Notes:

• When you have solved the existing errors, you can select your orders and mark them as ready to fulfill.
• When an item is marked as ready to fulfill, it will be moved back to Ready to fulfill, you will have to continue to fulfill it from there.
• If errors still occur, your order will be moved back to Items have errors.

• Wrong SKUs inputted
• Missing customers' information
• Designed file cannot be read
• Designed file cannot be downloaded due to size limit
• Missing products' attributes
• teeinblue failed to connect to fulfillment services' servers
• Others

Items sending

• Order items being processed by fulfillment services

Items sent

• Orders done processing by fulfillment services will appear here
• You can archive selected orders

Items fulfilled

• Orders have been successfully processed by services, ready to be shipped to customers
• You can archive selected orders
• Orders made from teeinblue on Shopify admin will be automatically marked as fulfilled as well
• Tracking codes will be updated (if available)

Items late tracking

• If orders have run out of a certain time period while being fulfilled by provided, they will appear here.
• You can view exactly what order being late, from which customer, from which services, etc.

You can set how many days that an order will be listed in "Late Tracking" in Items late tracking > Advanced settings:

When late-tracking orders are fulfilled, they will be moved to Items fulfilled.

Items archived

• Show a list of archived orders.
  (These archived orders are NOT related to Shopify archived orders).
• You can un-archive selected orders.

Items canceled

• Show a list of canceled orders
• It can be canceled by customers or sellers with any reason.

Items not found

There are very rare cases in which teeinblue orders will have missing customization ID. If that happens, they will be shown here.

Settings

If this switch is disabled, the teeinblue app will no longer combine orders based on their shipping address.

Updated on: 24/11/2024