This article is also available in:

Product Base Errors & Resolutions

1. Editing icons do not show up


Reload the page first. If the icons are still missing, switch your device to a public DNS service such as 1.1.1.1, then reopen Teeinblue Portal. Follow your operating system's DNS instructions or the Google Public DNS guide.


2. The mockup color does not change with the selected variant


  1. Go to Teeinblue Portal > Product Base > open the product > Variants.
  2. Enter a value in Color Hex for each color. Start every value with #, for example #000000.
  3. Go to Mockup > Edit, then enable Background by variant color.
  4. Use a mockup with a transparent product area so the background color can show through.



Color Hex controls the mockup preview only. It does not change the print file.


3. Perspective does not work as expected


  1. Go to Teeinblue Portal > Product Base > open the product > Mockup > Edit.
  2. Select the printarea in Mockup Editor.
  3. Turn on Enable perspective, then click Edit Perspective.
  4. Drag the four corners to fit the printarea to the mockup.



You cannot resize or rotate a printarea while perspective is enabled. Turn off Enable perspective before resizing or rotating it.


4. A Product Base cannot be deleted


A Product Base cannot be deleted while it is used in a campaign.


  1. Go to Teeinblue Portal > Campaigns > open the campaign > Add products & artworks.
  2. Hover over the product, click Edit, then choose Remove from campaign.
  3. Save and close tab
  4. Go to Teeinblue Portal > Product Base, open the product's More menu, then click Delete product.




Variants used by an ongoing campaign cannot be deleted. Remove the product or variant from the campaign first.


5. A mockup cannot be uploaded or saved


Go to Teeinblue Portal > Product Base > open the product > Mockup > Upload and check the file:


  • Use PNG, JPG, or JPEG.
  • Keep each file under 32 MB.
  • Compress the file with TinyPNG or TinyJPG if needed.



Teeinblue optimizes large uploaded mockups to a maximum width or height of 960 px. Images smaller than 1000 px are not resized.


6. Variant availability is incorrect on the storefront


Choose where the availability should apply.


Apply to every campaign using the Product Base


  1. Go to Teeinblue Portal > Product Base > open the product > Variants.
  2. Set the variant to Available or Unavailable in the Available column.
  3. Click Update campaign at the top of the Product Base.
  4. In Campaigns that use this product, select the published campaigns, then click Update.




Apply to one campaign only


  1. Go to Teeinblue Portal > Campaigns > open the campaign > Add products & artworks.
  2. Hover over the product and click Edit.
  3. Set the variant in Available in this campaign, then click Save.
  4. Click Update to sync the campaign to the storefront.



7. Variant options appear in the wrong order


  1. Go to Teeinblue Portal > Product Base > open the product > Variants > Display settings.



  1. In Display variant option on store, drag the Color or Size values into the required order, then click Save.
  2. Click Update campaign and update the campaigns that use this Product Base.



See Variants of Product Base for more details.


8. Product page content is duplicated


Go to Teeinblue Portal > Store Settings > Product Page Settings > Elements & Behaviors and check which product page elements Teeinblue displays.


If only the product description is duplicated, open Extras on that page and use Show product description by app to choose whether Teeinblue or the theme displays the description.


If the price, variant selector, or Add to Cart button is still duplicated, contact the Teeinblue support team at contact@teeinblue.com. Theme code differs between stores, so support may need to adjust the integration.

Updated on: 12/09/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!